Patient Satisfaction: How to Achieve Exceptional Customer Satisfaction and Why it Matters

How do you measure success? For many providers, the answer can be increasingly found with the patient. That’s because patient satis-
faction is becoming ever more important in gauging quality
care. Patients have many avenues today to vocalize their encounters with medical professionals – including social media and other online forums.

Industry historians may recall that RYAN Associates established its national footing in the mid and late 1980s by offering one-day seminars on “Marketing Healthcare Services to Employers” in multiple cities throughout the country.

Now, beginning June 1 in San Francisco, RYAN Associates’ President Frank Leone will embark on a nine-city seminar tour. The half-day seminars (8 a.m. – noon) will focus on selling and marketing occupational health and other related services to employers.

There’s a significant opportunity for small and rural healthcare providers to better serve local employers and patients in their communities, said panelists who participated in a Webinar on March 7 called “Developing Integrated Services for Small and Rural Markets,” hosted by RYAN Associates.