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From the “Front Lines” to the “Forefront:” Lessons in COVID-19

Little did I know that picking up the phone in mid-April would lead to responding to one of Wisconsin’s largest COVID-19 clusters. Our mantra, which begins with listening, became the foundation for understanding and developing the specifications for the solution, followed by co-designing strategies with local health officials and employers, and finally delivering solutions that brought the outbreaks under control.

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