Customer service is a crucial aspect of any business, as it directly impacts customer satisfaction and loyalty. In this blog post, we will dive into the concept of “trickle down customer service,” a philosophy that emphasizes the importance of creating a customer-centric culture starting from the leadership level. We will explore insights from a conversation with Barbara Kazam, a renowned customer service consultant, and provide valuable tips on how to implement this approach within your organization.

LinkedIn has emerged as a powerful platform for professionals to connect, network, and grow their businesses. In the field of occupational medicine, leveraging LinkedIn can be a game-changer for your practice and team. In this blog post, we will explore the key strategies and techniques to effectively use LinkedIn to drive revenue, improve clinical documentation, and enhance your online presence. Let’s dive in!

In today’s fast-paced and demanding world, it’s crucial to have effective strategies for managing our emotions and thriving under pressure.

Employer reporting plays a crucial role in maintaining strong relationships between healthcare providers and employers. By providing regular reports and insightful data, healthcare professionals can demonstrate the value they bring to the table, help employers make informed decisions, and ultimately improve employee health outcomes. In this blog post, we will explore the importance of employer reporting and how it can enhance relationships and improve overall outcomes.

In today’s rapidly evolving business landscape, the effective management of sales and marketing processes is crucial for achieving business growth and success. One tool that has proven to be invaluable for streamlining these processes is a Customer Relationship Management (CRM) system. In this blog post, we will dive into the insights shared during a recent N-A-O-H-P Town Hall, where Dr. Larry Earl and industry experts Ira and Dave discussed how to leverage a CRM for Achmed sales. We will explore the key takeaways from their conversation and highlight the benefits of using a CRM in the occupational medicine field.

Welcome to NAOHP Town Hall, where we discuss important topics related to occupational health and safety. In this session, we will explore the concept of leading with easy services versus selling onsite clinics or other large, long-term projects. Our expert speaker, Keith Lavin, Director of Business Operations at Hackensack Meridian Health, will share his insights and strategies for making informed decisions in this aspect of occupational medicine.

Occupational spirometry is a crucial component of ensuring the respiratory health and safety of employees in various workplaces. In this blog post, we will dive into the insights shared during the Occupational Spirometry Town Hall, featuring Dr. Laura Radke, a renowned expert in occupational health. Dr. Radke shed light on the importance of NIOSH certified technicians in performing pulmonary function tests and the guidelines associated with spirometry testing in accordance with OSHA standards.

Welcome to our blog post discussing productivity analysis for your Occmed Center. In this post, we will explore the key components of conducting a productivity analysis, including staffing efficiency, revenue goals, market share, and profit margins. We will also introduce you to the NAOHP analysis tool, commonly used by NAOHP consultants to determine visit volumes and create heat maps. So, let’s dive in and discover how you can optimize the productivity of your Occmed Center.

In today’s rapidly evolving healthcare landscape, the blended clinic model has emerged as a powerful solution for delivering comprehensive care to patients. This model combines the benefits of on-site clinics and primary care facilities, providing a seamless experience and improved outcomes. One crucial aspect of managing a blended clinic effectively is optimizing the use of electronic medical records (EMRs). In this blog post, we will explore the best practices for managing EMRs in the blended clinic model, along with valuable insights from industry expert Dr. Larry Earl and N-A-O-H-P board member Dina Kirk, Administrative Director of Occupational Medicine and Rehab Services at Southern Illinois Health Care.