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Educational Resources

The Complete Resource Guide to Occupational Health Program Management

1. Introduction to Occupational Health  

1.0 About Section 1 Occupational Medicine Defined

1.1 Embracing the Occupational Health Opportunity

1.2 Blended Clinic with Urgent Care and Occupational Medicine Defined

1.3 History, Injury Statistics and Costs

1.4 Understanding the Market

 

2.  Administration and Organization

2.1 NAOHP Program Standards

2.2 Development of Organizational Chart

2.3 Statement of Philosophy

2.4 Vision and Mission Statements

 

3. Product Lines  

3.0 About Section 3—Product Lines

3.1 Summary of Program Components

3.2 Total Health Model Flow-Chart

3.3 Occupational Rehabilitation Overview

3.4 Corporate Wellness 

3.4.1 Corporate Wellness Service Line Overview

3.4.2 Corporate Wellness Service Line

3.4.3 Sample Corporate Wellness Program

3.4.4 Employee Wellness Program

3.4.5 Health and Wellness Program Sample Policies

a. Blood Pressure Screening

b. Cardiac Prevention Programs

c. Cardiac Risk Profile Screening

d. Fitness Programs

e. Wellness Education and Screening

3.5 Drug Free Workplace Program

3.5.1 Drug Free Workplace Program Overview

3.5.2 Guidelines for a Drug Free Workforce

3.5.3 Medical Review Officer Role

3.5.4 Drug Testing Program Sample Policies

a. Basic Urine Drug Screens

b. Breath Alcohol Testing

c. Drug Screening Profile Chain of Custody

d. Drug Screening Profile Specimen Collection

e. For Cause Urine Drug Testing Blood Ethanol Level

f. NIDA Urine Drug Screens

3.6 Health Exams and Screenings

3.6.1 Health Surveillance Service Line Overview

3.6.2 Complying with the ADA

3.6.3 Physical Examinations Sample Policies

a. Pre-Placement Physical Exams

b. Release of Information Form

c. Occupational Hearing Conservation Program

c.1 Audiometric Testing Program OSHA Standard

c.2 Occupational Hearing Conservation Sample Policy

c.3 Occupational Hearing Conservation Summary Form

c.4 Occupational Hearing Conservation Program

c.5 Standard for the Management of Audiology

d. Respiratory Screenings

d.1 Respiratory Screening Overview

d.2 Pulmonary Function Screening

d.3 Pulmonary Function Testing Follow-Up

d.4 Pulmonary Function Testing Pre-Employment

d.5 Recommended Preventive Exams

d.6 Respiratory Surveillance Data Sheet

3.7 Injury Management

3.7.1 Injury Management Overview

3.7.2 Occupational Health Case Tracking

3.7.3 Loss Management Contract Components

3.7.4 Case Management Model

3.7.5 Impairment Information

3.7.6 Return to Work Urgent Care Form

3.7.7 Safety Handbook

3.7.8 Safety Programs Sample Policies

a. Administrative Policy: Clinical Reports

b. Administrative Policy: Disability Reports

c. Administrative Policy: Discharge Instructions

d. Administrative Policy: Physicians First Report of Injury

e. Administrative Policy: Workers’ Compensation Injury Treatment

f. Guidelines for Initial Visit and First Report of Injury

g. Physician Report of Workers’ Compensation

h. Safety Handbook

i. Safety Programs

j. Accident Reporting & Investigation Plan

3.8 On-site Services

3.8.1 Developing a Comprehensive On-site Services Program

3.8.2 Onsite Services Sample - RFP

 

4. Staffing Plans and Efficiencies  

4.00 About Section 4—Staffing Plans and Efficiencies

4.01 Clinical Experience Checklist for New Employees

4.02 Department Staffing Patterns

4.03 Documentation of In-Service

4.04 License Verification Worksheet

4.05 New Staff Member Orientation

4.06 Performance Standards Sample

4.07 Standards for the Medical Director’s Role

4.08 Productivity Analysis

4.09 Medical Director Productivity

4.10 Protocol Development

4.11 Scheduling Plan

4.12 Staff Development Program

4.13 Sample Medical Director Contract 

4.14 Staff Competency Charts

4.14.01 Competencies Requirements

4.14.02 Competency Age Specific

4.14.03 Competency Audiogram

4.14.04 Competency Billing Accuracy

4.14.05 Competency Billing Denials

4.14.06 Competency BP Dinamap

4.14.07 Competency BP Manual

4.14.08 Competency Breath Alcohol

4.14.09 Competency Chart Assembly

4.14.10 Competency Chart Hold 

4.14.11 Competency Drug Screens Collecting

4.14.12 Competency Drug Screens Results

4.14.13 Competency Drug Screens Shipping

4.14.14 Competency Filing Dictation

4.14.15 Competency Foreign Body in Eye

4.14.16 Competency Glucometer

4.14.17 Competency Hand Washing

4.14.18 Competency Injections

4.14.19 Competency Instruction Sterilization

4.14.20 Competency Lacerations

4.14.21 Competency Medications

4.14.22 Competency Morgan Lens

4.14.23 Competency of Clinical Staff

4.14.24 Competency Phlebotomy

4.14.25 Competency Random Draws

4.14.26 Competency Resting EKG

4.14.27 Competency Spirometry

4.14.28 Competency Telephone Usage

4.14.29 Competency UA Dip

4.14.30 Competency Vision Testing

4.14.31 Competency Vital Signs

4.14.32 Competency X-rays

4.14.33 Position Specific Competencies - Staff Physician - Medical Director

4.14.34 Provider Competencies

4.15 Staff Responsibilities by Job Title

4.15.01 Care Manager/Injury Coordinator Responsibilities

4.15.02 Care Manager Responsibilities

4.15.03 Director of Sales and Marketing Responsibilities

4.15.04 Director Responsibilities

4.15.05 Discharge Manager Responsibilities

4.15.06 Essential Tasks for the Occupational Health Receptionist

4.15.07 Essential Tasks for the Licensed Clinical Support

4.15.08 LPN Clinician Responsibilities

4.15.09 Medical Director Responsibilities

4.15.10 Multi-Modality Technician Responsibilities

4.15.11 NP or PA Responsibilities

4.15.12 Nurse Clinician Responsibilities

 

5. Internal Employee Health  

5.0 Internal Employee Health & Loss Management System

 

6. Attaining Optimal Clinic Flow  

6.00 About Section 6—Attaining Optimal Clinic Flow

6.01 Clinic Configuration

6.02 Data Information Structure for Clinic Operations

6.03 Department of Transportation Physical Exam Flow

6.04 Drug Screen Flow Charts

6.05 Employer Services Flow Chart

6.06 Injury Management Flow Chart

6.07 Follow-Up Visit Flow Charts

6.08 Hazmat, Interim, Periodic Flow Charts

6.09 Initial Injury Flow Charts

6.10 Sample Policy-Chart Format

6.11 Sample Policy-Patient Scheduling

6.12 Software Checklist

6.13 Authorization Form

6.14 Case Tracking Log

6.15 Documentation and Coding Criteria Template

6.16 Employer Results Reporting

6.17 Medical Services Authorization

6.18 Release of Information Form

 

7.  Standards of Care  

7.00 About Section 7—Standards of Care

7.01 Accountability of Care

7.02 Standard for Documentation

7.03 Diagnosis Codes

7.04 Documentation and Coding Procedures

7.05 Functional Recovery and Return-to-Work

7.06 Standard for Post-Offer Employment Evaluations

7.07 Standard for the Management of Abrasions and Avulsions

7.08 Standard for the Management of Abscesses

7.09 Chart Audit Review—Ankle Injuries

7.10 Standard for the Management of Ankle Injuries

7.11 Standard for the Management of Anxiety Disorders

7.12 Chart Audit Review—Back Injuries

7.1-13 Standard for the Management of Back Injuries

7.14 Documentation Form for Low Back

7.15 Standard for the Management of Human and Animal Bites

7.16 Bloodborne Pathogens—CDC Recommendation for Healthcare Workers (PDF)

7.17 Standard for the Management of Thermal Burns

7.18 Standard for the Management of Cervical Spine Strain

7.19 Standard for the Management of Carpal Tunnel Syndrome

7.20 Standard for the Management of Cellulitis

7.21 Standard for the Management of Orbital Cellulitis

7.22 Standard for the Management of Chest Pain

7.23 Standard for the Management of Crushing Injury Syndrome

7.24 Standard for the Management of De Quervain’s Disease

7.25 Standard for the Management of Diabetes Mellitus

7.26 Standard for the Management of Dizziness

7.27 Standard for the Management of Otitis Externa

7.28 Standard for the Management of Foreign Body within the Ear Canal

7.29 Standard for the Management of Foreign Body in the Eye

7.30 Standard for the Management of Corneal Abrasions

7.31 Standard for the Management of Corneal or Scleral Lacerations

7.32 Standard for the Management of Corneal Ulcer

7.33 Standard for the Management of Eye Burns

7.34 Standard for the Management of Blow Out Orbital Fractures

7.35 Documentation Form for Eye

7.36 Standard for the Management of Foreign Body (Non-ophthalmologic)

7.37 Standard for the Management of Plantar Fasciitis

7.38 Chart Audit Review—Hand or Finger Open Wound

7.39 Standard for the Management of Flexor Tenosynovitis of the Hand

7.40 Instructions to Patients Concerning Head Injuries

7.41 Standard for the Management of Head Injuries

7.42 Standard for the Management of Hypertension

7.43 Standard for the Management of Hyphema

7.44 Infection Control Guidelines (PDF)

7.45 Standard for the Management of Anterior Knee Pain

7.46 Standard for the Management of Lacerations

7.47 Needlestick and Other Sharps-Related Injuries

7.48 Standard for the Management of Epitaxis

7.49 Standard for the Management of Acute Shoulder Injuries

7.50 Standard for the Management of Shoulder Dislocation

7.51 Standard for the Management of Rotator Cuff Tears

7.52 Standard for the Management of Subacromial Bursitis Tendinitis

7.53 Standard for the Management of Adhesive Capsulitis

7.54 Standard for the Management of Acromioclavicular Separations

7.55 Documentation Form for Shoulder

7.56 Standard for Audiology Screening

7.57 Productivity Volumes (Excel)

 

8. Forms and Diagnostic Health Questionnaires 

8.00 Employer Auth to Examine Form 

8.01 ACOEM Guidelines for documentation for Work Injury

8.02 AF questions for health intake

8.03 Ankle foot symptoms ACOEM

8.04 AUTHORIZATIONFORM

8.05 Back questions

8.06 Case tracking form

8.07 Copenhagen neck functional disability scale

8.08 Criteria for FCE

8.09 Discharge instructions

8.10 DISCLOSURES FOR WORKERS compensation for HIPAA

8.11 Drug screen results cover letter field open

8.12 Elbow symptoms ACOEM

8.13 Employer results ppe an resp reporting

8.14 Employer results reporting and resp clearance

8.15 Employer results reporting.

8.16 Employer results reporting

8.17 Exam Forms Physical

8.18 FAB Questionnaire

8.19 Forearm wrist hand symptoms ACOEM

8.20 Form 36 health questions

8.21 History and System Review form

8.22 Initial Injury visit form

8.23 Knee symptom ACOEM

8.24 Low back ACOEM

8.25 McGill pain words

8.26 Medical Restrictions

8.27 Medical Services Agreement template.

8.28 Medical Services Authorization 

8.29 Neck upper back ACOEM

8.30 Occ Med Company Profile form 

8.31 Occ Med Form history, review of systems

8.32 Occ Med Form Med History

8.33 Occupational Health History

8.34 Occupational and Environmental Med Form

8.35 Oswestry

8.36 Pain Drawing form

8.37 PAIN Rating

8.38 PPE for employee Release of Information Form

8.39 PPE Release of Information Form.

8.40 Pulmonary Function Test follow up

8.41 RECOMMENDATION FOR PLACEMENT

8.42 Release of Information Form

8.43 Release of Information Form.

8.44 Respirator evaluation notification

8.45 REVIEW OF SYSTEMS

8.46 sample episodic service agreement for the Client.

8.47 Shoulder symptoms ACOEM

8.48 Symptom Severity Scale CTS

8.49 UDS + or BAT  for employee Release of Information Form

8.50 UDS for employee Release of Information Form

8.51 UDS Release of Information Form.

8.52 Upper extremity questionnaire

8.53 Work Status Form Specific Restrictions

8.54 Work status form

 

9. Sales and Marketing  

9.00 About Section 9—Sales & Marketing

9.01 Rx for Phone Tagitis

9.02 Introductory Letter

9.03 Meeting Confirmation Letter

9.04 Anatomy of a Sales Interaction

9.05 Letter of Understanding

9.06 Follow-Up Letter

9.07 Post-Sale Thank You Note

9.08 Letter to Reinforce the Sale

9.9 Prototype Employer Proposal

9.10 Client Fact Sheet

9.11 Occupational Health Sales Professional Dictionary

9.12 Recommended Sales Call Verbiage

9.13 Saying the Right Thing

9.14 Scripted Responses to Common Questions

9.15 Scripts for Opening and Closing a Sales Call

9.16 Scripts for Providing Freebies

9.17 Physician as Marketer

9.18 Account Executive Job Description

9.19 Corporate Sales Manager Job Description

9.20 Communications Strategy

9.21 Prospect Qualification Matrix

9.22 Principles for Writing an Effective Business Plan

9.23 Prototype Market Research Questionnaire

9.24 Chronology of a Clinic Tour Visit

9.25 Tips for Using Email as a Marketing Tool

9.26 Ten Marketing Rules for the Market Leader

9.27 Leveraging Your Market Leadership

9.28 Developing an Employer Advisory Council

9.29 Employer Client Reference Listing

9.30 Annual Client Update Questionnaire

9.31 Prototype Compensation Package

9.32 Competitive Strength Worksheet

9.33 Sales Professional Time Sheet

9.34 Time Management Matrix

9.35 Sales Professional Prototype Schedule

9.36 Leadership Plan for the Sales Professional

9.37 Verbiage for Sales Position Advertisements

9.38 Tips for Public Speaking

9.39 Prototype Sales and Marketing Plan

9.40 Sales and Marketing Articles

9.40.1 Social Networking as a Marketing Tactic (PDF)

9.40.2 Workplace Education as a Marketing Tool (PDF)

9.41 Proposal Development

9.41.1 Prototype Service Agreement

9.42.2 Sample RFP Draft Agreement

9.43.3 Drug Testing Program Service Agreement

 

10. Ensuring Optimal Patient Service  

10.0 About Section 10—Patient Service

10.1 Prototype Patient Service Plan

10.2 Annual Client Update and Questionnaire

10.3 Sample Employer Satisfaction Survey

10.4 Program Meeting Agenda

10.5 Patient Satisfaction Form

10.6 Handling a Disgruntled Patient

10.7 Complaint Form

10.8 Legislation Affecting Occupational Health & Urgent Care Practice

10.9 Sample Authorization Form

10.10 Sample Quality Monitoring Plan

 

11. Financial Management  

11.0 About Section 11—Financial Management

11.1 Gross Revenue Projection Template

11.2 Occupational Health Expense Template

11.3 Evaluating the Value of Your Clinic

11.4 Sample Charge Sheet (XLS)

11.5 Billing and Coding

 

12. Appendix—Useful Resources  

Healthy Workforce 2020

Occupational Health Education

Recommended Resource List 2010

Recommended Resources by Topic

Recommended Texts and Periodicals

Websites and Phone Numbers

Workers Compensation Glossary

 

 

Clinic Operations & Care Mapping

Scheduling  –  2

Flow Process for Injury Management  –  3

Flow Process for Employer Services  –  4

Pre-Placement Examinations  –  5

Administrative Clinical Reports  –  6

Non-Work Related Illness/Injury  –  7

Functional Recovery and Return to Work  –  8

Administrative Protocols  –  10

Physician’s First Report of Injury  –  11

Report of Worker’s Compensation Injury Treatment  –  12

Disability Reports  –  13

Prevention, Instruction and Supervision  –  19

Occupational Health Case Tracking  –  22

Treatment of the Injured Worker  –  28

Sample of Care Maps  –  30

Employer Service Flow Chart  –  31

Injury Management Flow Chart  –  32

Follow-Up Visit Flow Chart  –  33

Hazmat, Interim, Periodic  –  34

Initial Injury Flow Chart  –  35

Dot Physical Examination Flow Chart  –  36

Drug Screen Flow Chart  –  37

Drug Free Workplace Manual

IntroductionBackground  –  3

Summary of Recommendations For a Drug-Free Workforce  –  6

Preparing for the Policy  –  7

Drafting the Policy  –  8

Enforcing the Policy  –  8

Issues to Consider in a Policy  –  9

Testing  –  9

Rehabilitation  –  10

Disciplinary Action  –  11

Employee Education, Training and Communication  –  13

Employee Assistance Programs and Treatment  –  15

Drug Testing  –  18

Supervisory Training  –  21

Legal Issues  –  23

Compliance with Federal and State Mandates  –  25

Evaluation  –  30

Seven Points to Remember  –  31

Eleven Mistakes to Avoid  –  32

Resources  –  33

Conclusion  –  38


APPENDIX
Sample Drug and Alcohol Abuse Policy  –  39

Supervisor’s Checklist For Making Reasonable Cause Determination  –  46

Applicant’s Consent To Drug/Alcohol Testing  –  49

Employee Notice and Acknowledgment of Employer Testing Requirements  –  50

Employee Notice and Acknowledgment for Testing After Rehabilitation  –  51

Acknowledgments  –  52

Employee Health Management Manual

The Opportunity  –  3

Introduction  –  5

Evaluation and Monitoring the Program  –  8

Policies, Procedures and Record Keeping  –  12

Workers’ Compensation Policies  –  16

Injury Management  –  24

The Americans with Disabilities Act  –  31

Pre-Employment Physical Examinations  –  35

Accident Reporting Policies  –  38

How to Investigate an Accident  –  48

Return to Work Policy  –  51

Temporary Light Duty Assignments  –  55

Sample Back Support Procedure  –  61

Hazard Surveillance Survey  –  62

Dealing with Occupational Injuries  –  64

Wellness  –  80

Job Descriptions for OHS

MEDICAL DIRECTOR
Responsibilities  –  5

 

REGIONAL CLINICAL MANAGER, OCCUPATIONAL HEALTH SERVICES
Duties  –  7
Marketing Duties and Responsibilities  –  7
Administrative Duties and Responsibilities  –  8
Educational Duties and Responsibilities  –  8
Clinical Duties and Responsibilities  –  8
Other Duties and Responsibilities  –  8
Basic Knowledge  –  9
Experience  –  9
Independent Action  –  9
Supervisory Responsibilities  –  9

 

CARE MANAGER/INJURY COORDINATOR
Duties  –  11
Basic
Knowledge  –  12
Experience  –  12
Independent Action  –  12
Supervisory Responsibility  –  12

 

NURSE PRACTITIONER/PHYSICIAN ASSISTANT
Duties  –  13
Basic Knowledge  –  14
Experience  –  14
Independent Action  –  14
Supervisory Responsibility  –  14

 

R.N. – NURSE CLINICIAN, OHS – STAFF LEVEL
Duties  –  15
Basic Knowledge  –  15
Experience  –  16
Independent Action  –  16
Supervisory Responsibility  –  16

 

R.N. – NURSE CLINICIAN, OHS – LEVEL I
Duties  –  17
Basic Knowledge  –  18
Experience  –  18
Independent Action  –  18
Supervisory Responsibility  –  18

 

NURSE CLINICIAN OHS – LEVEL II
Duties  –  19
Basic Knowledge  –  20
Experience  –  20
Independent Action  –  20
Supervisory Responsibility  –  20

 

LPN CLINICIAN – LEVEL I
Duties  –  21
Basic Knowledge  –  22
Experience  –  22
Independent Action  –  22
Supervisory Responsibility  –  22

 

LPN CLINICIAN – LEVEL II
Duties  –  23
Basic
Knowledge  –  24
Experience  –  24
Independent Action  –  24
Supervisory Responsibility  –  24
Essential Tasks of the Licensed Clinical Support  –  25

 

MULTI MODALITY TECHNICIAN
Duties  –  26
Experience  –  27
Independent Action  –  27
Supervisory Responsibility  –  27

 

REGIONAL DATA/CLERICAL MANAGER
Duties  –  28
Basic Knowledge  –  29
Experience  –  30
Independent Action  –  30
Supervisory Responsibility  –  30

 

SITE COORDINATOR – OCCUPATIONAL HEALTH SERVICE
Duties  –  31
Basic Knowledge  –  32
Experience  –  32
Independent Action  –  32
Supervisory Responsibility  –  32

 

ACCOUNT SERVICE REPRESENTATIVE
Duties  –  34
Basic Knowledge  –  35
Experience  –  35
Independent Action  –  35
Supervisory Responsibility  –  35

 

REGIONAL DIRECTOR OF MARKETING/SALES
Duties  –  36
Basic
Knowledge  –  36
Experience  –  37
Independent Action  –  37
Supervisory Responsibility  –  37

Loss Management Components and Contract

Injury/Loss Management Service Line Model  –  3

Contracts  –  3

Service Delivery  –  4

Data Management  –  4

Customer Service  –  4

Referrals  –  5

Care Management  –  5

Consulting  –  5

Loss Management Program Checklist for Program Components  –  6

Safety Program  –  6

Injury Management  –  6

Data Necessary for Analysis of Current Program  –  6

Implementation and Evaluation Procedures for the Loss Management Program  –  7

SECTION I  –  7

SECTION II  –  8

SECTION III  –  8

SECTION IV  –  8

Physician Occupational Health Network Criteria  –  9

Facility Walkthrough for Health and Safety Hazards  –  10

General  –  10

Hazard Communication Program  –  10

General Housekeeping  –  11

Safety and Health Hazards  –  12

Emergency Preparedness  –  14

Conclusions  –  14

Loss Management Contract  –  15

Case Management  –  15

Early Return to Work  –  15

Policy Development  –  15

Work Products  –  16

Responsibilities of Company  –  16

Terms  –  16

Compensation  –  16

Changes  –  16

Occupational Health Forms

Authorization for Care  –  3

Care Management Tracking Log  –  4

Discharge Instructions  –  5

Employer Results Reporting (PPE)  –  6

PPE Release of Information and Exam Forms  –  7-9

Return to Work Form  –  10

Employer Results Reporting  –  11

Exam Form  –  12

Medical Authorization  –  14

Recommendation for Placement  –  18

Pulmonary Function Questionnaire  –  19

Respirator Evaluation Notification  –  20

Pain Drawing  –  22

Return to Work  –  24

Occupational Health Program Sales Manual

SALES MANAGEMENT  –  1
Sales Function Placement Within the Organization
Marketing/Business Development
Clinical/Operations
Sales Management Issues
Sales Manager Objectives
Value of the Employer Market
Post Sale Management Strategies and Tactics


SALES STRUCTURE AND STAFFING  –  9
Determine Your Program’s Sales Structure
An Internal Sales and Marketing Assessment Market
Define Position Expectations
Define Product Line Issues
Identify Target Markets
Define Sales Expectations
Consider Other Miscellaneous Issues


SALES STAFFING SUCCESS FACTORS  –  12
Roles and Responsibilities in a Sales Organization


RECRUITMENT  –  15
Recruitment Plan and Process
Recruitment Ads and Networking
Sales Opportunities
Senior Sales Representative
Sales Representative


INTERVIEW QUESTIONS AND INTERVIEW RANKING CRITERIA PROCESS FOR CANDIDATES  –  18


QUESTIONS BY INTERVIEW CRITERIA CATEGORIES FOR SALES/SALES MANAGEMENT POSITIONS  –  18
Sales Management
Sales Plan/Organizational Skills
Personal Sales and Knowledge of Sales Techniques
Consultative Selling
Oral Communication Skills
Listening and Probing Skills
Motivation/Drive
Adaptability/Problem Solving
Interpersonal Skills
Team/Collaborative
Product Knowledge
Business/Industry Knowledge
Self Appraisal


MINIMIZING ERRORS IN THE INTERVIEW PROCESS  –  21


INTERVIEW CRITERIA RANKING SHEET  –  21


CANDIDATE SELECTION MATRIX  –  24


POSITION DESCRIPTIONS  –  26

PERFORMANCE STANDARDS AND MEASURES  –  32

COMPENSATION PLANS  –  36
Commission and Referral Fees
Gain Sharing

SALES MANAGER COMPENSATION  –  46

COMMON REPORTING FORMS  –  50

SALES MANAGEMENT TOOLS AND FORMS  –  59

GUIDELINES TO EFFECTIVE INTERNAL COMMUNICATION   –  65

CONCLUSION  –  70

Sample Company Safety Handbook

Sample Company Policy and Goals  –  3

Introduction  –  5

General Information  –  5

Emergency Procedures  –  8

Fire Protection and Prevention  –  8

Hazard Communication/Right to Know  –  9

Personal Protective Equipment  –  10

Material Handling/Stability Control  –  11

Electrical Safety  –  12

Hand and Power Tools  –  13

Barricades and Signs  –  14

Berms and Guardrails  –  14

Fall Protection  –  14

Ladders and Scaffolds  –  16

Mobile Equipment  –  17

Material Handling Equipment  –  17

Welding and Burning  –  18

Housekeeping  –  20

Accident/Incident Investigation  –  20

MSHA Reference Guide  –  21

Perforated Acknowledgment Page  –  23

Notes  –  24

Sample Competency Manual

Age Specific  –  2

Audiogram  –  3

Billing Accuracy  –  4

Blood Pressure Manual  –  5

Blood Pressure Dinamap  –  6

Breath Alcohol  –  7

Forms to Be Signed  –  8

Lab Tests on Hold  –  9

Data Entry  –  10

Drug Screen Collecting  –  11

Drug Screen Resulting  –  14

Drug Screen Shipping  –  16

Foreign Body in the Eye Assistance  –  17

Glucometer  –  18

Handwashing  –  19

Injections  –  20

Laceration Repair Assistance  –  22

Medications  –  23

Morgan Lens  –  24

Phlebotomy  –  25

Random Draws  –  27

Record Release  –  28

Resting EKG  –  29

Saliva Alcohol  –  30

Scheduling Appointments  –  31

Spirometry  –  33

Sterilization of Instruments  –  34

Telephone Usage  –  36

U/A Dip  –  37

Vision Testing  –  38

Vital Signs  –  39

X-Rays Filming and Developing  –  40

X-Rays Received at Front Desk  –  42

Provider Competencies  –  43

Competency Requirement Grid  –  48

Sample Quality Assurance Manual

Introduction  –  3

Quality Improvement Plan  –  7

Performance Standards  –  9

Satisfaction Surveys  –  13

Treatment Standards & Outcomes  –  16

Staffing Configurations, Relationships, and Responsibilities

Staff Requirement Plan  –  2

Develop/Implement Productivity Indicators  –  5

Product Line Cost Evaluation  –  12

Determine Staff Mix  –  16

Identify Competencies  –  16

Develop Job Descriptions  –  17

Overview of Incentive Program  –  20

Staff Quality Assurance  –  22

Standards of Care Manual

Section 1  –  Prevention
Post Offer Employment Evaluations  –  1.1
Management of Audition Screening  –  1.4

 

Section 2  –  MANAGEMENT OF ILLNESSES/COMPLAINTS
Management of Diabetes Mellitus  –  2.1
Management of Chest Pain  –  2.3
Management of Hypertension  –  2.7
Management of Anxiety Disorders  –  2.11

 

Section 3  –  MANAGEMENT OF INJURIES/COMPLAINTS
Management of Head Injuries  –  3.1
Management of Dizziness  –  3.5
Management of Foreign Body in the Eye  –  3.8
Management of Blow-Out Orbital Fractures  –  3.10
Management of Hyphema  –  3.12
Management of Orbital Cellulitis  –  3.14
Management of Corneal Abrasions  –  3.16
Management of Corneal Ulcer/Infiltrate  –  3.18
Management of Corneal/Scleral Lacerations  –  3.20
Management of Thermal/Ultraviolet Burn’s to the Eye  –  3.22
Management of a Foreign Body within the Ear Canal  –  3.24
Management of Otitis Externa (Ear Canal Infections)  –  3.25
Management of Epistaxis  –  3.28
Cervical Sprain/Strain  –  3.30
Management
of Acute Shoulder Injuries  –  3.32
Management of Rotator Cuff Tears  –  3.34
Management of Shoulder Dislocations  –  3.36
Management of Subacrominal Bursitis/Tendinitis  –  3.38
Management of Adhesive Capsulitis  –  3.40
Management of Acromioclavicular Separations  –  3.42
Flexor Tenosynovitis of the Hand  –  3.44
DeQuervain’s Disease  –  3.46
Carpal
Tunnel Syndrome  –  3.48
Management of Acute Low Back Pain  –  3.51
Management of Anterior Knee Pain  –  3.61
Management of Ankle Injuries  –  3.64
Plantar Fascitis  –  3.66
Management of Crushing Injury  –  3.69
Management of Human and Animal Bites  –  3.72
Management of Abrasions and Avulsions  –  3.75
Management of Abscess  –  3.78
Management of Cellulitis  –  3.80
Management of Laceration  –  3.82
Management of Foreign Body (Non-Ophthalmologic)  –  3.85
Management of Thermal Burns  –  3.88

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