How to Develop Support Teams for Multi-Site Staff

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SLIDES: October 12th how to develop support teams for multi-site staff – team building support Nick Dann

Who initiates the process for the OHP teambuilding?
What content is essential for success?
How do you get consistency across all sites?
What communication model works best?
How is the coaching model developed for best results?
How do you develop the plan for the current sires as well as future sites?

Video

In the ever-evolving landscape of health and business, understanding your customer’s needs and adapting your services to meet these demands is cardinal. At NAOHP Town Hall, Dr. Larry Earl discussed how they utilize employer satisfaction surveys to discern these insights. The enlightenment was triggered by an influx of questions about what content should be incorporated into their surveys for employers.

Key Guests:

Notable attendees in the discussion included Carla Brooks and Randy Van Straten from Bellin Health, and Barbara Crosan, a keynote speaker for NAOHP’s upcoming conference. Every panelist was invited to share their perceptions and experience in handling customer feedback.

Decoding Satisfaction Surveys:

Satisfaction surveys play an integral role in understanding customer experience, enabling businesses to harness valuable insights about service usage and customer preferences. However, businesses need to know what to ask, where to ask, and when to ask. Scott Struthers’ best practices for customer satisfaction survey include asking the Net Promoter Score question “How likely are you to recommend our company to a friend or colleague?”

Diving Deeper into Employers’ Needs:

Dr. Larry Earl further broke things down to a detailed employer annual survey used by NAOHP Town Hall. The well-thought-out, systematic approach encourages feedback; from the employer’s name, industry, and size, to an in-depth analysis of service satisfaction levels. By capturing the whole journey of patient/customer in their surveys, it’s much easier to identify any sticking points.

Employer surveys also reveal an employer’s interests in certain services, and whether there is room for new ones. This way, businesses can further innovate their offerings tailored to their market’s needs. An additional feature of the survey is a social determinant of health section that watches how these factors affect the employee population.

Feedback is a powerful tool for change. When used effectively, employer satisfaction surveys can steer businesses toward innovation and continual improvement, ultimately leading them to deliver value-oriented health services.

Transparency in listening to, and implementing customer feedback leads to greater customer-employer relationships. In a time when experiences can make or break customer loyalty, employer satisfaction surveys offer an indispensable pathway to achieve business success.

In the words of Dr. Larry Earl, “Thank you for joining us today for our discussion on employer satisfaction surveys… feel free to ask questions.” This invitation for interactive dialogue is an insightful gesture that actively seeks to improve services based on client feedback.

Always remember: If you want feedback, get feedback – consistently over time.

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Productive Conflict Report Profile

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