Elevate Patient Service: The Path to Unwavering Excellence

In the Acute Care Environment

Unleash the Power of Proactive Strategies and Unwavering Commitment

Welcome to “Beyond Patient Satisfaction” by Donna Lee Gardner – your essential guide to fostering a culture of unwavering commitment to patient service within healthcare organizations. This comprehensive course outlines guiding principles and a comprehensive framework to enhance patient service, equipping urgent care providers with the essential strategies and skills to prioritize patient service, establish high standards, and create motivated, accountable teams for exceptional patient care.

Unique Features You'll Love

Comprehensive Framework

Gain insights into developing a comprehensive plan, undergoing intensive training, and establishing benchmarks to prioritize patient service, fostering a culture of unwavering commitment within healthcare organizations.

Excellence Beyond Mediocrity

Strive for excellence beyond mediocrity, ensuring consistent and exceptional patient service within your urgent care practice, leading to improved patient satisfaction, loyalty, and positive word-of-mouth referrals.

Tailored Content

Access information that directly addresses the pain points specific to urgent care providers, ensuring relevance and applicability in your daily practice.

Benefits for Urgent Care Providers

Enhanced Reputation

Elevate your urgent care clinic's reputation by ensuring a consistent and excellent patient service experience, leading to strengthened commitment to patient service and attracting and retaining more patients within your practice.

Improved Patient Outcomes

Acquire the skills to hire and train staff effectively, fostering a team with a genuine passion for patient service, ultimately improving the overall quality of care provided and enhancing patient outcomes within your urgent care setting.

Positive Word-of-Mouth

Drive positive word-of-mouth referrals and patient loyalty by prioritizing patient service and fostering a culture of unwavering commitment within your urgent care practice, leading to long-term growth and success.

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Addressing Your Pain Points

Inconsistent Patient Service

Address the specific pain points related to inconsistent and suboptimal patient service within healthcare organizations, offering practical strategies and a comprehensive framework to ensure unwavering excellence in patient care.

Confidence in Compliance

Navigate through OSHA, NIOSH, ADA, EEOC, and other regulations with ease, ensuring your practice is always in alignment with the latest standards.

Enhanced Patient Care

Equip yourself with the expertise and equipment needed to perform complex exams, from hazmat/hazwoper to police and fire, heavy metal, and pesticide exposures.

Testimonials from Our Participants

Enroll in "Beyond Patient Satisfaction" today and unlock the expertise you need to take your practice to new heights!

Who Is This Program For?

  • Front-line providers in urgent care and occmed clinics
  • MDs, DOs, NPs, PAs, and DCs caring for injured workers and performing occupational medicine exams
  • New providers – Perfect for onboarding into your existing practice
  • “Old-Timers” – Even seasoned occmed docs rave about stuff they’ve forgotten or confirmed existing practices
  • This is practical training for providers to learn the mindset, regulatory and compliance issues, and patient management techniques for successful occmed practice

Medical Directors

  • Guide your staff and delight your clients
  • Not Yet Providing Occmed Services
  • Training specific to starting occmed services in your center

Who Is This Program Not For?

  • Anyone who thinks you can easily pull in new employer clients without “doing it right”
  • Academics who want a lot of biostatistics & epidemiology – Get that in a university MPH type course

Now Let’s Discuss What’s So Unique About Occupational Medicine for Urgent Care.

So far, since you’ve made it this far, we know you are “qualified” to learn more…

How can this program help you?

If you had to go out and find all the information presented in these lessons, it would take months, and then you’d have to sort through to get just what is relevant to front line urgent care and occmed practice.

I know because medical directors of large programs have told me they’ve already spent months tracking down some of this stuff only to find it so well presented in a half-hour lesson!

Most of the research you’d have to do would be full of too much information. I’ve already cut through all that and succinctly present everything you need to know for all your occmed exams and worker’s compensation injury care.

Mentorships

How Do You Know For Sure

This is Truly the Best Occmed Course For You to Enroll In?

You’ll be in good company. I’ve taught similar material (although it has improved and evolved over the years) for providers in organizations like:

YES This Course is Fully Accredited!

Upon completion of this course, you can claim 5 CE credits through the accreditation company Your CE Source.

Claiming instructions will be provided upon completion of the course.

Lawrence Earl

Dr. Larry Earl (MD)

I’m Dr. Larry Earl (MD) and I’ve owned and operated multi-site, multi-state Urgent Care and Occupational Medicine centers for over 30 years.

As president & CEO of NAOHP, I support our members in pursuit of excellence in their employer-directed services and continue consulting and training for clients ranging from independent medical practices to billion-dollar healthcare organizations.

We asked members and occupational health professionals across the nation what they are looking for to help them with their occupational health & blended urgent care programs. We received an overwhelming response from people – AND – We listened.

We changed many things around, and provide our members with the resources, and strategies that really work in the industry. Our CONTINUED goal is, and will be, to listen and supply the needs within the occupational health industry (operations and business, business development, and marketing).

Your business needs to operate like a well-oiled engine. There are lots of moving parts, and our experienced team can help you put it all together. We don’t just teach it – we live it.

Progressing with the ongoing changes, NAOHP remains the core development of occupational health operations, which also includes the specialized fields of business development/marketing, wellness, telemedicine, urgent care, population health, employee health, and more.

It’s simple – at the end of the day, professionals are looking for ideas on how to grow their occupational health business, and stay ahead of their competition. Whether you’re new to this business or adding occupational health to your menu of services, we will teach you how to market your program, what other services you need to be offering, and provide you and your staff with the necessary tools to develop a successful program!

Email: learl@naohp.com