Welcome to “Creating an Extraordinary Patient Experience” led by Barbara Kazam – your essential guide to understanding and harnessing the transformative impact of positive patient interactions on business success and overall well-being within healthcare organizations. This comprehensive course offers urgent care providers a unique opportunity to gain insights into the financial implications of patient satisfaction and empower their teams to contribute positively to an exceptional patient experience.
Gain a thorough comprehension of the importance of creating an exceptional patient experience, including its positive impacts on patient retention, referrals, and overall well-being within your urgent care practice.
Expand your perspective on the financial implications of patient satisfaction on healthcare reimbursement, enabling you to strategize and align your job functions with the financial health of your clinic for optimized reimbursement outcomes.
Access information that directly addresses the pain points specific to urgent care providers, ensuring relevance and applicability in your daily practice.
Elevate your urgent care clinic's patient retention through extraordinary patient experiences, leading to positive word-of-mouth referrals and a strengthened commitment to patient-centric care within your practice.
Strategize and align your job functions with the financial health of your clinic, contributing to optimized reimbursement outcomes and a holistic customer service culture within your healthcare organization.
Empower your team to expand their perspective on customers to include co-workers, physicians, and family members, fostering a culture of extraordinary patient experiences that transcends individual interactions and shapes the overall well-being of your patients.
Address the specific pain points related to understanding the financial implications of patient satisfaction on healthcare reimbursement, offering strategic insights and actionable strategies for aligning your clinic's operations with financial success.
Navigate through OSHA, NIOSH, ADA, EEOC, and other regulations with ease, ensuring your practice is always in alignment with the latest standards.
Equip yourself with the expertise and equipment needed to perform complex exams, from hazmat/hazwoper to police and fire, heavy metal, and pesticide exposures.
If you had to go out and find all the information presented in these lessons, it would take months, and then you’d have to sort through to get just what is relevant to front line urgent care and occmed practice.
I know because medical directors of large programs have told me they’ve already spent months tracking down some of this stuff only to find it so well presented in a half-hour lesson!
Most of the research you’d have to do would be full of too much information. I’ve already cut through all that and succinctly present everything you need to know for all your occmed exams and worker’s compensation injury care.
Upon completion of this course, you can claim 5 CE credits through the accreditation company Your CE Source.
Claiming instructions will be provided upon completion of the course.
I’m Dr. Larry Earl (MD) and I’ve owned and operated multi-site, multi-state Urgent Care and Occupational Medicine centers for over 40 years.
As president & CEO of NAOHP, I support our members in pursuit of excellence in their employer-directed services and continue consulting and training for clients ranging from independent medical practices to billion-dollar healthcare organizations.
We asked members and occupational health professionals across the nation what they are looking for to help them with their occupational health & blended urgent care programs. We received an overwhelming response from people – AND – We listened.
We changed many things around, and provide our members with the resources, and strategies that really work in the industry. Our CONTINUED goal is, and will be, to listen and supply the needs within the occupational health industry (operations and business, business development, and marketing).
Your business needs to operate like a well-oiled engine. There are lots of moving parts, and our experienced team can help you put it all together. We don’t just teach it – we live it.
Progressing with the ongoing changes, NAOHP remains the core development of occupational health operations, which also includes the specialized fields of business development/marketing, wellness, telemedicine, urgent care, population health, employee health, and more.
It’s simple – at the end of the day, professionals are looking for ideas on how to grow their occupational health business, and stay ahead of their competition. Whether you’re new to this business or adding occupational health to your menu of services, we will teach you how to market your program, what other services you need to be offering, and provide you and your staff with the necessary tools to develop a successful program!
Email: learl@naohp.com