Randy Van Straten
- What outcomes are employers looking for from OHS? The development of employer dashboards looks at compliance, controlling health costs, evaluating experience, and measuring employee outcomes. Are people getting the services done to control their health needs? They’re looking for access to appointments, compliance to return to work plan, looking at the percent of positive tests to all testing, evaluating DOT compliance, early intervention, and savings on timely return to work.
- How can we measure outcomes without OHS software? It is difficult to do, but not impossible if you identify what monitors you are looking to review.
- What are used for provider competency? Treatment outcomes are compared to standards identified by ACOEM.
- How do we monitor competency after employee orientation? You need to establish competency monitors for all those procedures conducted in the clinic.
- Who defines the standards for operations? The medical director and the program director should define standards.
- What is the best approach for sales monitors? The goals identified in your sales plan will drive the activity needed to actualize those goals, number of potential clients, visits, upselling, new services identified, and total volumes to projected volumes and revenues.
