Survey | NAOHP

Step 1 of 6

Organization Details

For health systems, urgent care and occupational health services may roll up to one executive, or may be distinct/separate. Please use your discretion to handle as appropriate - if you have two "sides of the house," we encourage sending 2 responses. Joint venture operators with health systems are also included in this study; these should be split by health system if their policies, systems, or business models vary.

Top-level Name of Company

Name of company or top-level organization, e.g. Concentra, HCA, Atrium Health, CareWell, Optum, etc.

Organization / Entity in focus for survey: Branded Market-Facing Entity, Service Line or Program

If reporting entity is a component of a larger entity, like Urgent Care and Occ Health service line at a health system, CareNow, MedExpress, or a subsidiary of a larger portfolio Company like Urgent Care Group, add that here; otherwise Blank

City

Primary headquarters of the top-level entity

State

Primary headquarters of the top-level entity

Website

Website of top-level entity

Total Organization Employees

- FTE = Full Time Equivalents, e.g. 5 employees full time and 4 half-time is 7 FTE
- FTE is roughly 2000 hours/year/FTE; rounded figures ideal

# FTE Total Top-Level Organization

Total number of all employees.

Entity Employees

***If Top-Level = Entity, adding these together = Total FTE; if a service line, this will be a percent of the Total FTE

# FTE Providers (MD/DO/PA/NP) of the Service Line/Program

# FTE Staff (Non-Providers) of the Service Line/Program

Key Contact

Name

Job Title

Hidden

Organization Ownership

Organization Ownership (Overall)

Joint Ventures with Health Systems should consider reporting each JV separately, as if wholly owned/operated by health system; OR, if combining, select non-health system based

If Health System/Hospital operated, what percent of visits are health system employees and dependents?

Occ Med Visits

Please enter a number from 0 to 100.

Workers Comp

Please enter a number from 0 to 100.

Patient/Med Benefit

Please enter a number from 0 to 100.

Management

Business Focus (# Units)

UC/OH Hybrid

(Typical urgent, seeing a mix of patient and employer business)

2019 Number of Units (Centers, Clinics, unique locations)

2020 Number of Units (Centers, Clinics, unique locations)

2021 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

2022 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

Open Days per Week

Typical Open Days per Week 2021

Please enter a number from 1 to 7.

Open Hours per Week

Typical Open Hours per Week 2021

Holidays closed per year

Typical Holidays Closed per year 2021

UC Patients Percentage (2021)

Please enter a number from 0 to 100.

OH Patients Percentage (2021)

Please enter a number from 0 to 100.

Virtual Visits Percentage (as replacement for venue, like virtual PT; 2021)

Please enter a number from 0 to 100.

Other (Primary Care, Other) Patients Percentage (2021)

Please enter a number from 0 to 100.

Total to 100

Please enter a number from 0 to 100.

Approximate 2019 Visits

Approximate 2020 Visits

Approximate 2021 Visits

(Annualize based on most current)

Facility Square Footage (Typical/Mostly)

Facility Format (Typical/Mostly)

UC Only, no OH

UC only like a ZoomCare or other operation that sees zero occ health

2019 Number of Units (Centers, Clinics, unique locations)

2020 Number of Units (Centers, Clinics, unique locations)

2021 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

2022 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

Open Days per Week

Typical Open Days per Week 2021

Please enter a number from 1 to 7.

Open Hours per Week

Typical Open Hours per Week 2021

Holidays closed per year

Typical Holidays Closed per year 2021

UC Patients Percentage (2021)

Please enter a number from 0 to 100.

OH Patients Percentage (2021)

Please enter a number from 0 to 100.

Virtual Visits Percentage (as replacement for venue, like virtual PT; 2021)

Please enter a number from 0 to 100.

Other (Primary Care, Other) Patients Percentage (2021)

Please enter a number from 0 to 100.

Total to 100

Please enter a number from 0 to 100.

Approximate 2019 Visits

Approximate 2020 Visits

Approximate 2021 Visits

(Annualize based on most current)

Facility Square Footage (Typical/Mostly)

Facility Format (Typical/Mostly)

OH Only

OH only are typically in-house occ health services like with KP's Occ Health or specialized clinics

2019 Number of Units (Centers, Clinics, unique locations)

2020 Number of Units (Centers, Clinics, unique locations)

2021 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

2022 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

Open Days per Week

Typical Open Days per Week 2021

Please enter a number from 1 to 7.

Open Hours per Week

Typical Open Hours per Week 2021

Holidays closed per year

Typical Holidays Closed per year 2021

UC Patients Percentage (2021)

Please enter a number from 0 to 100.

OH Patients Percentage (2021)

Please enter a number from 0 to 100.

Virtual Visits Percentage (as replacement for venue, like virtual PT; 2021)

Please enter a number from 0 to 100.

Other (Primary Care, Other) Patients Percentage (2021)

Please enter a number from 0 to 100.

Total to 100

Please enter a number from 0 to 100.

Approximate 2019 Visits

Approximate 2020 Visits

Approximate 2021 Visits

(Annualize based on most current)

Facility Square Footage (Typical/Mostly)

Facility Format (Typical/Mostly)

Employer Site

These are licensed clinics regularly staffed, not flu shot one-day events, like Concentra or MedExpress employer on-sites

2019 Number of Units (Centers, Clinics, unique locations)

2020 Number of Units (Centers, Clinics, unique locations)

2021 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

2022 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

Open Days per Week

Typical Open Days per Week 2021

Please enter a number from 1 to 7.

Open Hours per Week

Typical Open Hours per Week 2021

Holidays closed per year

Typical Holidays Closed per year 2021

UC Patients Percentage (2021)

Please enter a number from 0 to 100.

OH Patients Percentage (2021)

Please enter a number from 0 to 100.

Virtual Visits Percentage (as replacement for venue, like virtual PT; 2021)

Please enter a number from 0 to 100.

Other (Primary Care, Other) Patients Percentage (2021)

Please enter a number from 0 to 100.

Total to 100

Please enter a number from 0 to 100.

Approximate 2019 Visits

Approximate 2020 Visits

Approximate 2021 Visits

(Annualize based on most current)

Facility Square Footage (Typical/Mostly)

Facility Format (Typical/Mostly)

Retail Clinic

These are clinics without x-ray and higher acuity, like MinuteClinic, Express/Prompt Care type examples

2019 Number of Units (Centers, Clinics, unique locations)

2020 Number of Units (Centers, Clinics, unique locations)

2021 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

2022 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

Open Days per Week

Typical Open Days per Week 2021

Please enter a number from 1 to 7.

Open Hours per Week

Typical Open Hours per Week 2021

Holidays closed per year

Typical Holidays Closed per year 2021

UC Patients Percentage (2021)

Please enter a number from 0 to 100.

OH Patients Percentage (2021)

Please enter a number from 0 to 100.

Virtual Visits Percentage (as replacement for venue, like virtual PT; 2021)

Please enter a number from 0 to 100.

Other (Primary Care, Other) Patients Percentage (2021)

Please enter a number from 0 to 100.

Total to 100

Please enter a number from 0 to 100.

Approximate 2019 Visits

Approximate 2020 Visits

Approximate 2021 Visits

(Annualize based on most current)

Facility Square Footage (Typical/Mostly)

Facility Format (Typical/Mostly)

Physical Therapy, if Co-Located/Managed

PT is operated next to centers in many cases, like Concentra, Doctors Care, Zoom, etc.

2019 Number of Units (Centers, Clinics, unique locations)

2020 Number of Units (Centers, Clinics, unique locations)

2021 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

2022 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

Open Days per Week

Typical Open Days per Week 2021

Please enter a number from 1 to 7.

Open Hours per Week

Typical Open Hours per Week 2021

Holidays closed per year

Typical Holidays Closed per year 2021

UC Patients Percentage (2021)

Please enter a number from 0 to 100.

OH Patients Percentage (2021)

Please enter a number from 0 to 100.

Virtual Visits Percentage (as replacement for venue, like virtual PT; 2021)

Please enter a number from 0 to 100.

Other (Primary Care, Other) Patients Percentage (2021)

Please enter a number from 0 to 100.

Total to 100

Please enter a number from 0 to 100.

Approximate 2019 Visits

Approximate 2020 Visits

Approximate 2021 Visits

(Annualize based on most current)

Facility Square Footage (Typical/Mostly)

Facility Format (Typical/Mostly)

ED Based

Infrequent, but if occ health includes ED

2019 Number of Units (Centers, Clinics, unique locations)

2020 Number of Units (Centers, Clinics, unique locations)

2021 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

2022 Number of Units (Centers, Clinics, unique locations) Estimated at Year End

Open Days per Week

Typical Open Days per Week 2021

Please enter a number from 1 to 7.

Open Hours per Week

Typical Open Hours per Week 2021

Holidays closed per year

Typical Holidays Closed per year 2021

UC Patients Percentage (2021)

Please enter a number from 0 to 100.

OH Patients Percentage (2021)

Please enter a number from 0 to 100.

Virtual Visits Percentage (as replacement for venue, like virtual PT; 2021)

Please enter a number from 0 to 100.

Other (Primary Care, Other) Patients Percentage (2021)

Please enter a number from 0 to 100.

Total to 100

Please enter a number from 0 to 100.

Approximate 2019 Visits

Approximate 2020 Visits

Approximate 2021 Visits

(Annualize based on most current)

Facility Square Footage (Typical/Mostly)

Facility Format (Typical/Mostly)

Organization Also Provides Primary Care (Typical/Mostly)

This is for the entity in question, not the total health system or other affiliates not under this leadership.

Yes

Organization Details

Total Organization Employees

Entity Employees

Key Contact

Organization Ownership

Business Focus (# Units)

Customer Satisfaction

Patient Satisfaction/Experience

Organization Score

Is Patient Satisfaction measured at:

Is Patient Satisfaction a compensation driver for:

Third-parties requiring measurement of Patient / Customer Satisfaction

Employer Satisfaction/Experience

Organization Score

Employee Feedback

Clinical Quality

Organization incentivizes clinical quality measures

Employer (as customer) stewardship

Number of Hours for Quarterly Internal Quality Training and Review

Percent of patients getting

What percent of visits, generally:

What percentage are referred out

Organization tracks referrals for appropriateness of

Operational

Our organization provides

Does organization allow patient to

Does your organization participate in third-party TPA services (e.g. where TPA directs volume)

What EMR(s) does the Organization utilize; please check all that apply

Financial

Key Compensation (Estimated/Average Annual Total) in 2021

If part of a Health System/Hospital or larger corporation, are you self-funded for

E&M Coding

Average Net Collected Rate in 2021 (the "average" across payers, net of contractual adjustments, uncompensated and bad debt)

Pricing: Does your organization do the following

Are you able to bill using credit card-on-file

On average what do you charge for in 2021

On average what do you charge for in 2021

On Average what do you charge for in 2021

Outlook

Looking ahead to 2022, what does your organization anticipate on growth (positive or negative percent)