Technology Survey Technology Survey 1. In the OccMed / Urgent Care environment, what are the typical day-to-day challenges for staff from a workday perspective?Check all that apply Managing the patient flow Charting patients after visit or soon thereafter Understanding and using correct codes Select All2. What are the greatest challenges from a business/financial perspectiveCheck all that apply Low patient volume Patient referrals to ERs due to staffing issues Staff recruiting and retention Capital expenditure on equipment and facilities Lost revenue from coding errors and/or missed codes Select All3. From your experience, how is revenue cycle technology viewed by the OccMed / Urgent Care revenue management staff?Check all that apply Complicated Threatens my job Anything to make my job easier is good Technology is the way forward Select All4. What are the top factors Providers / Care Centers consider when looking to adopt new technologies or solutions?Check all that apply Ease of onboarding and use Integration with existing systems Reporting and metrics Value gained Select All5. How is technology with Artificial Intelligence typically viewed by staff? Do they embrace it or hate it? Why? Hate having to learn another software program Welcoming if it improves efficiency Distrust because it will replace jobs Love anything that can improve efficiency 6. Do you think doctors are reluctant to adopt new technology because they don’t have time to learn how to use it?Single-selection Yes No 7. How would an Physician/leader like to be trained? What is easiest and most convenient? Help prompts Video prompts Video demonstration to onboard Live trainings Self paced offline trainings 8. If there is a technology solution that will improve efficiencies and is guaranteed to increase revenue, why would a organization / Provider NOT want to know what it is? Not familiar with company name Think current RCM solution already does this Perception that cost is higher than recovered revenue The general resistance to change from the status quo Inability to bring in new technologies due to existing process and technology Fear of compliance / HIPAA issues 9. What do you think are the barriers for organizations to adopt revenue integrity software?Choose all that apply Not familiar with revenue integrity software Think current RCM solution does this Don’t trust AI Don’t believe you can prove ROI Don’t believe that the revenue improvements will be worth the effort 10. Where do traditional coding and RCM solutions fall short?Choose all that apply Not up to speed with the changes in the industry (guidelines etc) Inconsistent and people dependent quality of deliverables Reporting capabilities are poor Limitations in integration / interoperability Not applicable 11. Do you feel that there is opportunity to bring in additional revenue (top line) through improved administrative RCM services?Single Selection Yes No Unsure Δ
