Town Hall – After Hours Triage

Slides:

View June 15th After hours training with Charlene McFeely and Darrin Schenck via Google Drive

View June 15th After hours training with Charlene McFeely and Darrin Schenck via Dropbox

1. What is this service?
2. How do you determine appropriate clients?
3. How do you determine cost?
4. What is the sales cycle for the service?
5. What is the cost to the client?
6. What outcomes are you monitoring?

Audio:

In the fast-paced world of healthcare, finding efficient and cost-effective solutions to pressing challenges is crucial. After hours triage is one such challenge that healthcare providers face. When patients require medical attention outside of regular office hours, the options are often limited to emergency room visits or urgent care centers, leading to delays in treatment, higher costs, and a lack of continuity of care.

But what if there was a solution that bridged this gap, providing patients with appropriate and timely care, while also giving healthcare providers the opportunity to generate additional revenue? Enter the revolutionary concept of after-hours triage, brought to you by Triage Now.

The script from the NAOHP Town Hall on After Hours Triage provides us with an in-depth understanding of how this innovative service works. Led by Charlene McFeeney, Nurse Practitioner and Program Director at Excella Health Works, and Darren Chenk, Vice President of Sales and Marketing at Triage Now, the discussion sheds light on the benefits and implementation of after-hours triage.

The underlying principle of after-hours triage is to guide patients to the most appropriate level of care for their workplace injuries. Through a telephonic nurse triage service, Triage Now assists clinics and occupational medicine providers in efficiently managing after-hours injury cases. This solution ensures that injured workers receive timely and appropriate care, reducing reliance on emergency rooms and urgent care centers.

The benefits of after-hours triage are truly twofold. Not only does it provide better coverage and communication to clinics’ clients, but it also creates an additional revenue stream for the clinics themselves. By preventing unnecessary visits to the emergency room, after-hours triage saves costs for both employers and employees, contributing to a more cost-effective and employee-centric healthcare approach.

One critical aspect of after-hours triage is customization. Triage Now understands that different clients have varying needs and protocols, depending on the nature of their work and types of injuries they commonly encounter. With an adaptable system, Triage Now effectively tailors their services to meet the specific requirements of each client, making it a versatile solution for diverse industries.

Implementing after-hours triage involves an onboarding and educational process for clients. Triage Now takes responsibility for training, providing informational materials, and even conducting live sessions to ensure smooth integration and effective utilization of the service. This approach minimizes any disruption to the clinic’s daytime activities, thus optimizing the benefits of after-hours triage without cannibalizing existing business.

Monitoring the outcomes of after-hours triage is an essential aspect of evaluating the value it brings to the healthcare ecosystem. Initial results from the implementation of after-hours triage at Excella Health Works demonstrate a decrease in emergency room costs, along with better cost containment for employers. Though the program is still in its early stages, Charlene and her team are confident that the data will further highlight the positive impact of after-hours triage on both costs and employee satisfaction.

Perhaps one of the most notable features of after-hours triage is the seamless integration of other services. From drug testing to implementation fees, after-hours triage encompasses various components that not only benefit clients but also contribute to clinic growth. By streamlining processes and ensuring efficient communication between all stakeholders, Triage Now’s after-hours triage program demonstrates the power of comprehensive case management.

The future of after-hours triage looks promising, with the potential to transform the way healthcare providers navigate the challenges of around-the-clock care. As Darren pointed out, after-hours triage represents the version 2.0 of telephonic nurse triage, revolutionizing the industry with its ability to provide cost-effective care for workplace injuries.

If you’re a healthcare provider looking to optimize your after-hours care, it’s time to explore the possibilities of after-hours triage. Contact Darren Shank at Triage Now to learn more about this game-changing solution and discover how it can benefit your clinic, improve patient outcomes, and boost your bottom line.

The gap in after-hours care is closing, thanks to the innovative approach of after-hours triage. Embrace the revolution and provide your patients with the care they need, when they need it. The future of after-hours triage is here, and it’s transforming healthcare one call at a time.