Trickle Down Customer Service

Customer service is a crucial aspect of any business, as it directly impacts customer satisfaction and loyalty. In this blog post, we will dive into the concept of "trickle down customer service," a philosophy that emphasizes the importance of creating a customer-centric culture starting from the leadership level. We will explore insights from a conversation with Barbara Kazam, a renowned customer service consultant, and provide valuable tips on how to implement this approach within your organization.

Unlock the secrets to optimizing your occupational health program.

The NAOHP 2023 Occupational Health Benchmark Study delves into vital factors affecting service delivery. Covering compensation, quality, sales, marketing, and technology, it offers insights to enhance programs.