What Benchmarks are Essential to Occupational Health Programs?

Video

Welcome to the 38th NAOHP Town Hall of 2021! In this Town Hall meeting, the focus is on understanding the essential benchmarks required for occupational health programs. The discussion is led by Randy Van Straten, Vice President of Business and Community Health, and Anne Kessel, Team Leader of Business and Community Health at Bellin Health. Together, they delve into the importance of benchmarks, how to develop them, and the key areas to consider.

Importance of Benchmarks in Occupational Health Programs:
Benchmarking is an invaluable tool that allows organizations to evaluate their performance and compare it against industry standards or internal criteria. In the context of occupational health, benchmarks play a crucial role in measuring the effectiveness and efficiency of various aspects of a program.

Identifying and Developing Benchmarks:
During the Town Hall, Randy and Anne discuss the process of developing benchmarks. One key factor is involving a multidisciplinary team that includes frontline staff, medical directors, and leadership. This collaborative approach ensures that benchmarks are representative of both internal goals and customer expectations.

Key Areas for Benchmarking:
The Town Hall meeting also sheds light on the key areas that should be considered for benchmarking in occupational health programs. These areas include clinical quality, financial performance, productivity and efficiency, patient satisfaction, and patient experience. It is important to focus on each segment of the program and identify the relevant outcome measures or indicators for success.

Engaging Clients in the Benchmarking Process:
To ensure comprehensive benchmarking, Randy and Anne highlight the importance of including clients in the process. They emphasize the need to actively listen to clients’ concerns, conduct surveys, and have open conversations to determine what is most important to them. This client-focused approach helps tailor benchmarks to meet their specific needs and improves overall satisfaction.

Measuring and Monitoring Performance:
The Town Hall discussion also touches upon the various budget monitors and performance indicators that are crucial for gauging the success of an occupational health program. These monitors include tracking revenue, expenses, compliance standards, patient outcomes, and contribution margins to the health system. By carefully monitoring these metrics, programs can identify areas for improvement and track their progress over time.

Benefits of Benchmarking:
Benchmarking in occupational health programs offers several benefits. It provides insight into areas where improvements can be made, helps establish best practice standards, enhances patient satisfaction, and drives valuable relationships with clients. Moreover, benchmarking demonstrates the value occupational health programs bring to the overall health system.

Benchmarks are essential tools that occupational health programs can utilize to measure their performance and drive continuous improvement. By involving a multidisciplinary team, engaging clients, and monitoring key performance indicators, programs can ensure they are meeting the needs of their clients and driving positive outcomes. Benchmarking not only enhances the quality of care but also strengthens relationships with clients and enhances the overall value of occupational health programs.

So, seize the opportunity to benchmark your occupational health program and unlock its full potential!

SLIDES:

View the October 19th What Benchmarks Are Essential to Occ Health Program via Google Drive

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Who should develop the benchmarks?
What key areas need to be considered for benchmarking?
What operation components are needed to benchmark successfully?
How can you include the client in the process?
What budget monitors are needed?
How do you determine the standards you will use for compliance to standards for the monitors?

ADDITIONAL RESOURCES

Therapy Outcomes (FOTO-Patient Outcomes)

Patient Satisfaction Survey (NRC)

2021 Occupational Health Employer Survey

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