Terms and Conditions

1. Acceptance of Terms

This Terms of Use Statement covers the www.naohp.com web site, managed by NAOHP/RYAN Associates. Please read these terms carefully before using this web site. By accessing and using the NAOHP/RYAN Associates site, you agree to be subject to the terms and conditions described in this document. If you do not agree to these terms of use, please do not use this site. NAOHP/RYAN Associates reserves the right to update the Terms of Use Statement at anytime without prior notice to you, so please check this document periodically for changes.

In addition, when using any particular www.naohp.com service, you will be subject to any posted guidelines or rules applicable to such service, which may be revised from time to time. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

2. Description of Services

www.naohp.com currently provides users with access to a rich collection of online resources, including various communications, government records, and online information, administrative services, personalized content, and branded programming through its network of properties (“the Site”). You understand and agree that the Site is provided “as is,” and that www.naohp.com and its authorized agents and contractors assume no responsibility for the timeliness, deletion, mis-delivery, or failure to store any user communications or personalization settings.

In order to use the Site, you must obtain access to the World Wide Web, either directly or through devices that access Web-based content, and pay any service fees associated with such access or utilize free public access available through public libraries or other sources. In addition, you must provide or obtain access to all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. www.naohp.com and its authorized agents and contractors maintain this Site for online services, information, education, and communication.

Please feel free to browse the Site. You may print or download material displayed on the Site for noncommercial; personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, sell, reverse engineer, distribute, modify, transmit, reuse, repost, use, or create derivative works based on the content of the Site in whole or in part for any purpose, without written permission from www.naohp.com, its authorized agents and contractors, or the owner of such content in each instance.

3. Your Obligations

When using www.naohp.com, you agree to:

(a) provide true, accurate, current and complete information about yourself as prompted by various forms and
(b) maintain and promptly update your information as needed to keep it true, accurate, current, and complete.

If you provide any information that is untrue, inaccurate, not current, or incomplete, or www.naohp.com or its authorized agents and contractors have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, www.naohp.com or its authorized agents and contractors have the right to suspend and refuse any and all of your current or future use of the Site.

You, not www.naohp.com or its authorized agents and contractors, are solely responsible for all content (i.e., information, data text, software, music, sound, photographs, graphics, video or messages or other) you upload, post, email or otherwise transmit.

You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, harassing, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law.

You further agree not to upload, post, email or otherwise transmit any confidential information, trade secrets, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” any other form of solicitation, or software viruses.

You acknowledge that www.naohp.com and its authorized agents and contractors do not pre-screen content posted or transmitted by others, but that they shall have the right to remove any content that violates the Terms of Use or is otherwise objectionable in the sole determination of www.naohp.com and its authorized agents and contractors.

www.naohp.com and its authorized agents and contractors do not guarantee the accuracy, integrity or quality of content posted or transmitted by others. www.naohp.com and its authorized agents and contractors are under no obligation to monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site and assume no responsibility or liability arising from content nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Site. www.naohp.com and its authorized agents and contractors will fully cooperate with any law enforcement authorities or court order requesting or directing www.naohp.com and its authorized agents and contractors to disclose the identity of anyone posting any such information or materials. Any unauthorized use of this Site may be prosecuted to the fullest extent of the law.

4. Account Password and Security

Certain fee-based services may require a password and account designation. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password and account. You agree to:

(a) immediately notify www.naohp.com of any unauthorized use of your password or account or any other breach of security, and
(b) ensure that you exit from your account at the end of each session.

www.naohp.com and its authorized agents and contractors cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

5. Privacy

Our Privacy Policy informs you about the types of information we gather online when you visit www.naohp.com or any of our associated web sites, how we may use that information, whether we disclose it to anyone, and your choices regarding our use of, and your ability to correct, that information.

5.1 Sites Covered by This Statement

This Privacy Statement covers the collection and use of data on the www.naohp.com website and any affiliated sites managed by NAOHP/RYAN Associates.


5.2 What Information We Collect

The information collected on our Site(s) generally falls into the following two categories: Personally Identifiable Information and Non-Personally Identifiable Information.

Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. The Personally Identifiable Information we collect when you use our Site(s) may include:

  • your name,
  • mailing address(es),
  • phone number(s),
  • e-mail address(es),
  • credit card number and expiration date,
  • identification numbers,
  • login names and passwords,
  • public postings,
  • employer, and
  • job title.

We request Personally Identifiable Information when you:

  • request a service,
  • participate in certain promotional activities,
  • fill out surveys, and
  • correspond with us.

We also collect Personally Identifiable Information when you ask that we send information directly to other people; in these cases, we will collect the information you submit about the recipient.

Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. The non-personally identifiable data we collect when you visit our Site(s) may include the Uniform Resource Locator (URL1) of the pages you visit on our Site(s) and our Internet Protocol (IP2) address. This Statement also contains More Info about how we use cookies and other technology to collect this data.

We do not connect the Personally Identifiable Information and Non-Personally Identifiable Information we collect on our Site(s).


5.3 Why we collect your information

Our primary goals in collecting information are:

  • to provide constituents with superior service, and
  • to provide all visitors a smooth, efficient, and personalized experience while using our Site.

We use your Personally Identifiable information to process your request or provide the requested information. We use Non-Personally Identifiable Information on an aggregated basis to help us understand how visitors use our Site(s) and to measure interest in the various pages. We use this information to improve the content of our Site(s) and to make our Site(s) easier to use.


5.4 How We Use Your Information

We gather and use information in a number of ways, including the following:

Surfing: We collect certain Non-Personally Identifiable Information when you visit our Site. We collect this information to help run our Site(s) more efficiently, to gather broad demographic information and to monitor the level of activity on our Site(s). Learn more about how we use cookies and other technology to collect this information.

Online Services: We collect Personally Identifiable Information when you request services online, for example property tax payments. We collect this information to process your request, to obtain payment when applicable, and to communicate with you about the status of your request.

Online surveys: We collect Personally Identifiable Information from customers who volunteer to complete surveys. We use this information to improve our services.

Newsletters and e-mails: We collect Personally Identifiable Information when you ask to receive newsletters, e-mails, and other information. We use this information to provide you the information you request.

Contact information: If you contact us, we may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better service in the event you contact us again.


5.5 Sharing your information

NAOHP/RYAN Associates will not rent, sell or give away any Personally Identifiable Information entered into the website to third parties for marketing or mailing list purposes. However, Your Personally Identifiable Information may be shared as required:  for a third party to process the request, and otherwise by law.

Third Party Processing: www.naohp.com will send Personally Identifiable Information about you to other companies, agencies, or people when:

  • We need to share your information to provide the product or service you have requested. For example, we might use a third party billing company, and we send information for billing purposes only; and
  • We need to send the information to companies who work on behalf of www.naohp.com to provide a product or service to you. Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.

Otherwise by Law: www.naohp.com will send Personally Identifiable Information about you as required to do so by law, subpoena, court order or legal process.


5.6 Accessing and Changing Your Information

www.naohp.com seeks to ensure that your information and preferences are accurate and complete. If you have registered at www.naohp.com, you may access and change your information by visiting the site where it was submitted. All e-mail communications from us, such as newsletters, tell you how to stop receiving them. Please follow these instructions if you no longer wish to receive the e-mail messages.


5.7 Use of Cookies On This Site

A “cookie” is a small data file transferred by a website to your computer’s hard drive. You are sent cookies when you surf www.naohp.com, make on-line payments, respond to online surveys, or request information. Accepting www.naohp.com cookies does not give us access to your Personally Identifiable Information, but we can use the cookies to identify your computer. The aggregate information collected permits us to analyze traffic patterns on our Site(s). This can enable us over time to provide you with a better experience on our Site(s) by improving the content and making it easier to use.

Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, though, there may be some features of our Site(s) that will not be available to you and some Web pages may not display properly. You can find information on popular browsers and how you can adjust them to control cookies at the following Web site:

AboutCookies.org: http://www.aboutcookies.org/Default.aspx?page=1


5.8 Protecting Your Information

NAOHP/RYAN Associates acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.

When you complete on-line transactions on our Site, we use Secure Sockets Layer (“SSL”) encryption technology to safeguard your sensitive information while it is being sent to us. The SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.


5.9 Links to Other Web Sites

Parts of our Site(s) contain links to third-party websites for your convenience and information. If you use these links, you will leave the www.naohp.com website. When you access a non-www.naohp.com website,  please understand that we do not control the content and are not responsible for the privacy practices of that site. We suggest that you carefully review the privacy policies of each site you visit. This Privacy Statement does not cover the information practices of those websites linked to our Site. These other sites may send their own cookies to users, collect data, or solicit personal information.


5.10 Children’s Privacy Protection

NAOHP/RYAN Associates believes that protecting children’s privacy online is extremely important. NAOHP/RYAN Associates respects national and international laws, including the Children’s On-line Privacy Protection Act (“COPPA”), which applies in the United States. www.naohp.com is not directed to children under 13, and does not knowingly collect personal information from children.

6. Intellectual Property

www.naohp.com reserves its rights in all intellectual property contained in the site. You are advised that www.naohp.com will aggressively enforce its intellectual property rights to the fullest extent of the law, which may include, without limitation, the seeking of criminal prosecution. Examples are listed below.


6.1 Copyright Information

You should assume that everything you see or read on the Site is copyright-protected unless otherwise noted, and may not be used except as provided in these Terms of Use. All other use shall require the written permission of www.naohp.com, its authorized agents and contractors, or such third party that may own the materials. www.naohp.com neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with www.naohp.com.


6.2 Use Of Images

Images of people or places displayed on the Site are either the property of, or used with permission by, www.naohp.com. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms of Use. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy, and communications regulations and statutes.


6.3 Trademark Information

The trademarks, logos, and service marks displayed on the Site are registered and common law trademarks of www.naohp.com and others (collectively the “Trademarks”). Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks without the written permission of www.naohp.com, its authorized agents and contractors, or such third party that may own the Trademarks. Your use of the Trademarks, or any other content on the Site, except as provided in these Terms of Use, is strictly prohibited.

7. E-Commerce and Reservations

7.1 Product information

NAOHP/RYAN Associates takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.


7.2 Prices

The prices indicated on NAOHP/RYAN Associates are shown in U.S. Dollars and do not necessarily include delivery. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.


7.3 Availability

We will always endeavor to fulfill your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality.


7.4 Secure payment

NAOHP/RYAN Associates currently offers two ways to pay for your order, credit card and check. These payment options use advanced SSL encryption to keep your transaction secure, but we are in no way responsible for any information that is lost or stolen.


7.5 Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on NAOHP/RYAN Associates will be delivered to one address.

NAOHP/RYAN Associates does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.


7.6 Reservations

You agree any reservations made through the Site are in good faith for use by You and Your invited guests only and not for other purposes, including, but not limited to, reselling, impermissibly assigning or posting on third party websites, making speculative, false or fraudulent reservations or any reservation in anticipation of demand.

Reimbursements for cancelled reservations will be granted solely at the discretion of NAOHP/RYAN Associates and are by no means guaranteed.

8. Links and Advertisers

It is the policy of www.naohp.com to prohibit any advertisements. However, www.naohp.com and its authorized agents and contractors have not reviewed the sites linked to the Site and are not responsible for the content of any off-site pages or any other sites linked to the Site. Your linking to the Site, off-site pages or other sites is at your own risk and without the recommendation, endorsement, or liability of www.naohp.com or its authorized agents and contractors. Your correspondence or business dealings with or participation in promotions of advertisers found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings are solely between you and such advertiser. www.naohp.com and its authorized agents and contractors shall not be liable for any loss or damage of any sort incurred as the result of any such dealings or the result of the presence of such advertisers on the Site.

9. Reference

Any reference made by this Site or any affiliated web site to any specific commercial product, process, or service (or provider of such product, process or service) by trade name, trademark, hyperlink, or otherwise, does not constitute or imply an endorsement, recommendation, or favoring by www.naohp.com or its authorized agents and contractors. Any opinions, advice, statements, services, offers or other information expressed or made available by third parties, including information providers, users or others, are those of the respective authors or distributors and do not necessarily state or reflect those of www.naohp.com or its authorized agents and contractors.

10. Disclaimer

www.naohp.com and its authorized agents and contractors make no warranties or representations as to the accuracy of content on the site. www.naohp.com and its authorized agents and contractors assume no liability or responsibility for any errors or omissions in the content or operation of the Site.

11. Disclaimer of Warranties

Your use of and browsing in the Site are at your risk. You understand and agree that www.naohp.com and its authorized agents and contractors assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any communications, payments or personal settings. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE SHALL www.naohp.com, ANY OF ITS AFFILIATES, ITS AND THEIR BOARD, OFFICERS AND EMPLOYEES, ITS AUTHORIZED AGENTS AND CONTRACTORS, AND ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SITE BE LIABLE FOR ANY DIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SITE EVEN IF www.naohp.com OR A www.naohp.com AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE SITE IS PROVIDED TO YOU “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. www.naohp.com and its authorized agents and contractors also assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video or audio from the Site.

12. Termination

www.naohp.com and its authorized agents and contractors reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice for any reason or no reason whatsoever. You agree that www.naohp.com and its authorized agents and contractors shall not be liable to you or any third party for any modification, suspension or discontinuance of the Site.

13. General Information

This constitutes the entire agreement between you and www.naohp.com (and its authorized agents and contractors) regarding use of the Site, superseding any prior agreement between you and www.naohp.com. If any provision of these terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. You may also be subject to additional Terms of Use that may apply when you use affiliate services, third-party content or third-party software. www.naohp.com may at any time revise these Terms of Use by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms of Use to which you are bound. The failure of www.naohp.com or its authorized agents and contractors to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such provision. These Terms of Use and the relationship between you and www.naohp.com shall be governed by and construed in accordance with the laws of the United States of America without regard to its conflict of law provisions. You and www.naohp.com agree to submit to the personal and exclusive jurisdiction of the state and federal courts for any disputes or matters arising out of the Site or use of the Site.