Do expensive thank you gifts cross the customer services line between thankfulness and inappropriateness?

In customer service, it’s not unusual for customers, patients or clients to show their thankfulness through small tokens of their appreciation—usually a thank you note or a small basket of yummy treats, maybe even an edible arrangement if you did a super fantastic job. But is someone’s appreciation crossing the line from being thankful to being inappropriate when a gift is expensive? What if the gift is lots of cash? And what if there is something in it for the person being thankful? A colleague recently shared the following story.

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