Who determines what we benchmark?
“It takes more than one person. We involve staff with computer knowledge and key clinicians.”
“We do everything quantifiable such as productivity, quality, and cost issues.”
“We look at total length of stay 45 minutes as our standard, but it varies greatly by type of service.”
“We start with performance and job competencies.”
What national standards do we compare our benchmarks to and how do we find them?
“We use the ACOEM website. They offer ten core competencies and seven principles. We post these on a board in our clinic.”
“I recommend the MD Guidelines and ODG guidelines, both from ACOEM. They involve a small fee.”
“The NAOHP has program standards; our program was certified by
the NAOHP using these standards.”
“We monitor injury rates by
employer type, getting state-specific data from our state labor board.”
If, when and how do we share outcomes with employers?
“Have sales staff document each employer’s expectations regarding what reports they request, when they want them, and to whom the reports are sent.”
“Patient activity and utilization come up often.”
“We send a quarterly report to most employer clients that addresses diagnoses, total visits, etc. It helps differentiate us from our competition.”
I’ve heard that outcomes can be a powerful marketing tool. How?
“We measure patient and employer-client satisfaction all the time. Just asking clients about satisfaction has been a powerful tool.”
“We send blasts to employers quarterly and often include positive outcomes in the blasts.”
