Who does the provider orientation?
“Varies by organization. Usually, it’s some combination of administration and the medical director.”
“Our physicians do a lot of the orientation, discuss how to address various scenarios, effective communication, and philosophy of care.”
“It is important to discuss software. Providers coming from other
facilities often think they know how to use the software, but do not.”
“Articulate goals to everyone.”
“An employee manual is critical. We use PowerPoint slides and then distribute the slides as part of the
manual.”
To what degree should existing staff receive re-orientations?
“We do annual competency reviews. Things like drug screening policies, CPR, and risk avoidance.”
“Our clinicians do medical and charting reviews.”
“Need to have standards of care, review and monitor outcomes and customer service each year.”
“We involve billers; they share what issues clients have had with billing. It helps to update policies that
make clients happier.”
What elements should be included in staff orientations?
“We distribute handbooks.”
“They should see the entire clinic. We like new providers to spend two hours observing the front desk, two hours observing the back side, and also the drug screening process and laboratory activities.”
“At 90 days, new hires are subject to review and a salary increase if they have been successfully oriented.”
“We like to hire new grads out of externship; they are fresh.”
“We send new hires on a sales call; it gives them a different perspective”
Is there a way that we can more actively involve staff in their own orientation process?
“We ask new staff to give us feedback on what they are interested in.”
“We schedule an end-of-day huddle to discuss how the day went, problems, issues, and concerns.”
