Dr. David Tanner
NAOHP standards for productivity: 92% compliance and above – need to re-evaluate staff and 89% and below – need to look at staffing role.
- We are told to use RVUs. They don’t work. What can we do? The challenge is the RVUs are not pertinent to OHS, being able to tag the appropriate procedures and the visits. They don’t provide the best approach to productivity. RVUs are predicated on the Medicare model for productivity. We strongly recommend the NAOHP productivity model that covers the insurance model as well as the retail model. Many programs use a straight compensation model with a base salary and incentive package for specific tasks.
- What is the best staffing model? We’ve seen a provider and two MAs for provider support and walk-ins, a clerical role and registration person and a supervisor. You need to review your State Practice Act to determine the specific roles are able to do. • How do we get a staffing pool? Some programs have small pools that have been trained for the specific tasks of OHS. General staff are used for injury care, but the retail business requires certification for PFT screening, audiological screenings, and urine drug screening. It’s recommended you train about six MAs for the pool.
- What measurement do we use for onsite services? To measure the onsite productivity, look at time, diagnosis, walk-ins, and savings. For patient going outside the workplace, look at the number of visits for cost benefit and quality indicators for the general care provided. It depends on what services you provide and define the services with the employer before the services start. Challenges are predicated on volume, so employers with less than 500 employees is difficult. For employers with less that 500, customize high end service in a clinical setting outside the employer base.
- What is the staffing model for wellness? Some programs have wellness divisions. Others use NPs with CNAs to provide direct screening, exams, and health coaches to work with the employees for their ‘wellness plan.’
- How many ancillary staff do we need per provider? We recommend two MAs, clerical staff, registration, and clinical managers. It depends on what services you offer. High end injury walk-ins may require use of NPs/PAs for additional support. Staffing needs to facilitate patient’s time in the clinic for 45 minutes.
- With a mixed format of walk-in and scheduled appointments, is there any strategy that can be applied to assist in planning for appropriate staffing for a variable influx of volume? Programs need to look at the mix of patients coming into the clinic and evaluate the trends and staff accordingly. Your market drives staffing and the competencies for the services provided.
- Is cross-training the best practice? Yes, it is essential. All support staff for both clinical or clerical staff are trained for all facets of the job tasks. Important to train for customer service models.
