Have you ever had an employer protocol or procedure refused by a patient? Understanding the reasons behind a refusal and how to handle such situations properly is essential to protecting client relationships and maintaining successful business practices.

In customer service, it’s not unusual for customers, patients or clients to show their thankfulness through small tokens of their appreciation—usually a thank you note or a small basket of yummy treats, maybe even an edible arrangement if you did a super fantastic job. But is someone’s appreciation crossing the line from being thankful to being inappropriate when a gift is expensive? What if the gift is lots of cash? And what if there is something in it for the person being thankful? A colleague recently shared the following story.

The evolving social acceptance of the transgender community has brought forth novel challenges in various sectors, including occupational medicine. One such challenge pertains to the proper procedure for observed urine drug tests for transgender donors. This article delves into this sensitive topic, providing best practices and relevant regulations that ensure the donor’s dignity and the collector’s professionalism. The Conundrum of Transgender Drug Screen Collections.

Had a driver come in that has been put on metformin for “pre-diabetes”, but told she doesn’t have DM (yet).  

So on treatment for a “pre” condition.  At what point would this be considered for a 1 year card? Starting to see drivers with “pre-“conditions and on medications, e.g., HTN and DM. If the driver is on treatment but does not “have” the disease how are others dealing with this?