Operational Efficiencies Q&A
Q: We are a blended clinic. Where do we begin evaluating our operational efficiencies?
A: “Service times, resource allocation, and staffing issues are appropriate starting points.”
Q: We are a blended clinic. Where do we begin evaluating our operational efficiencies?
A: “Service times, resource allocation, and staffing issues are appropriate starting points.”
Q: We are in a small market in Kansas. How does this topic apply to our program?
A: “There are white-collar opportunities in every market, either through a smattering of white-collar companies or management personnel at most companies.”
The demand for mobile vans in occupational health is on the rise.
Growing concern over lost productivity, liability, and administrative hassles are the forces behind a new interest in mobile vans for delivering the scope of services––from drug testing to routine physicals.
The old saw “time is money” has never been as true as it is today for the folks in occupational health sales and marketing departments.
The workplace has become a battleground in the national war against painkiller abuse and addiction. With such high stakes, employers are turning to occupational health professionals for guidance.
On any given day, an employee may be:
Q : What should we look for when hiring a new salesperson?
A: “A big question is do we hire a clinical person and teach them sales or vice versa? Generally we lean toward someone with previous sales training and sales experience; the pharmaceutical industry is an example of companies profiting from the use of well-trained healthcare sales professionals.”
Q: Most of our clients want to “see the data,” but we don’t really have any data.
A: “We ask who is championing the data; who is responsible for pulling the data together?”
Q: What is the best argument for integrating occupational and employee health?
A: “In our system, it’s been difficult for employees and occupational health to come together. Over the years, we’ve had to point out that we were duplicating services. To me, it’s more efficient to integrate because it saves costs and allows you to stay competitive.”
Successful Occupational Medicine Programs. As with many other industries, in order to run a successful occupational medicine program, “service” has to be delivered from the customer’s perspective.
This is the live recorded course conducted on April 13, 2016, click the image below to get the course