The NAOHP Board held its winter quarter meeting via conference call on February 20, 2012. Executive Director Frank Leone and staff member Stacey Hart were in attendance.
Opening comments Mr. Leone welcomed new member Trena Williams to the board. Board President Dr. Steven Crawford thanked all of the board members for their participation on the call.
Patient Satisfaction: How to Achieve Exceptional Customer Satisfaction and Why it Matters
How do you measure success? For many providers, the answer can be increasingly found with the patient. That’s because patient satis-
faction is becoming ever more important in gauging quality
care. Patients have many avenues today to vocalize their encounters with medical professionals – including social media and other online forums.
Industry historians may recall that RYAN Associates established its national footing in the mid and late 1980s by offering one-day seminars on “Marketing Healthcare Services to Employers” in multiple cities throughout the country.
Now, beginning June 1 in San Francisco, RYAN Associates’ President Frank Leone will embark on a nine-city seminar tour. The half-day seminars (8 a.m. – noon) will focus on selling and marketing occupational health and other related services to employers.
There’s a significant opportunity for small and rural healthcare providers to better serve local employers and patients in their communities, said panelists who participated in a Webinar on March 7 called “Developing Integrated Services for Small and Rural Markets,” hosted by RYAN Associates.
Physicians do a disservice to patients with work related injuries by not understanding basic return to work practices. Given the same injury, patients who go back to some type of productive work as early as possible have less long term disability, are more productive, and happier than those who are kept out of work.
—Albert Einstein, 1879-1955 Another New Year and many occupational health professionals find themselves reflecting on past experiences and applying them to opportunities and challenges that lie ahead. When considering business development strategies, it is helpful to consider broad trends and specific forecasts for 2012 and beyond. Here is a selection:
Stewardship Program Helps Cut Costs, Improve Results for Employers, Injured Workers
A stewardship program that provides a structure for stakeholders to jointly apply an analytical approach to workers’ compensation claims management has been shown to reduce costs and improve outcomes.
Use of retail medical clinics located in pharmacies and other retail settings increased 10-fold between 2007 and 2009, according to a new RAND Corporation study.
A physician’s bedside manner significantly impacts patient and client satisfaction, especially in states where workers lack the choice of their medical provider.
This edition of Trendsetters features two approaches to risk identification and work injury prevention. Standards play a critical role in the field of occupational health and safety by providing a set of regulations and establishing a level of excellence.