When it comes to instilling customer service standards in doctors, I recommend basing your strategies on mission-based and reputational incentives, exclusively or in combination with financial incentives.
In today’s blog post, we will dive deep into the world of drug screening programs, random testing, and electronic testing systems, and how they play a crucial role in workplace safety.
My thanks to all the attendees, speakers, exhibitors and sponsors of our very successful annual conference in Denver, CO last week.
As occupational health professionals, we understand the significance of thorough pre-hire assessments to ensure employees’ and employers’ well-being and safety. Mental health evaluations play a critical role in this process but require a delicate approach to safeguard applicant privacy and comply with discrimination laws. This article will address two primary concerns related to pre-hire mental health assessments. Specifically, we will explore the absence of a standardized approach and examine how organizations handle situations where an applicant’s mental health condition raises safety concerns.
Have you ever had an employer protocol or procedure refused by a patient? Understanding the reasons behind a refusal and how to handle such situations properly is essential to protecting client relationships and maintaining successful business practices.
In today’s fast-paced and competitive business world, organizations are constantly striving to create a work environment that fosters innovation, collaboration, and productivity. One concept that has gained significant attention in recent years is psychological safety. But what exactly is psychological safety, and why is it important in the workplace?
In customer service, it’s not unusual for customers, patients or clients to show their thankfulness through small tokens of their appreciation—usually a thank you note or a small basket of yummy treats, maybe even an edible arrangement if you did a super fantastic job. But is someone’s appreciation crossing the line from being thankful to being inappropriate when a gift is expensive? What if the gift is lots of cash? And what if there is something in it for the person being thankful? A colleague recently shared the following story.
Introduction:
In the context of an occupational medicine practice, financial management is the backbone that ensures the smooth running of operations. It’s responsible for the effective utilization of financial resources, including the allocation of finances for various tasks and controlling expenditures to keep the organization financially healthy.
The evolving social acceptance of the transgender community has brought forth novel challenges in various sectors, including occupational medicine. One such challenge pertains to the proper procedure for observed urine drug tests for transgender donors. This article delves into this sensitive topic, providing best practices and relevant regulations that ensure the donor’s dignity and the collector’s professionalism. The Conundrum of Transgender Drug Screen Collections.
Welcome to our crucial town hall meeting about screening and testing for hepatitis B. In this blog post, we will delve into the latest guidelines and best practices for testing healthcare workers for hepatitis B. We will also highlight the importance of ensuring high vaccination coverage among healthcare workers and address the responsibilities of occupational medicine experts in managing occupational exposures to hepatitis B in healthcare settings.
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