Q: Should we routinely gather information about our competitor’s pricing?

A: “We do it once or whenever we are responding to an RFP.”

Q: Physician compensation kills our bottom line. What can we do?

A: “Every situation is different. Pull out indirects such as benefits and overhead, as they can really skew things. Set incentives: a portion of physician compensation should be based on productivity, patient satisfaction scores, and outcomes.” 

In Wisconsin, a year after a worker amputated part of her right index finger on a spot welder at a metal stamping plant, a 19-year-old co-worker suffered a similar injury on her ninth day using the same machine. 

There are 1500 to 2000 mobile clinics nationally with 5-6 million annual visits. Many services are focused on vulnerable populations and chronic disease management.

It is important to have knowledge of the population, informed leadership, and the knowledge to create health solutions to impact the health of a population, providing the right care, at the right place at the right time.

Prioritize daily, weekly, monthly, and annually top issues, and monitor activity to re-evaluate all items.

Provider training starts with the onboarding processes for customer service, defining what the program is providing to customers, and the shareholders expectations for service.