Article

Alanna

Improving Patient Experience

As the consumerization of healthcare persists, low switching costs, multiple service options and abundant information are all part of the competitive landscape on which healthcare providers must play in order to acquire and keep patients. Occupational Health has the added requirement of satisfying both employer and patient.

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Value of a Medical Review Officer (MRO)

Of all the service agents involved in the testing process, the MRO bears the most significant responsibility for the accuracy and integrity of the testing process. Ideally, a business’ drug and alcohol testing program is mostly unseen, running in the background to keep employees safe and the company protected. Workers get tested, and results most often go to the human resources professionals, who process them accordingly.

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Standalone or Blended Occupational Medicine Clinic?

Should you [continue to] operate your occupational medicine clinic as a standalone practice or in a blended model, combining with your urgent care services? If you have a hospital-affiliated occupational medicine clinic, it may have operated the same way year after year, never in the black because of expected “downstream revenues.”

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